the home of Ballard's Fine Chocolates

the home of Ballard's Fine Chocolates

Privacy Notice

Our Commitment

This privacy notice sets out how Karen’s KITCHEN uses and protects any information that you give to us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice. We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.

The information you provide to us when using this Website will be processed for the following reasons:

  • To process any information relating to an order, sale, delivery, complaint or other issue
  • To process any request for advice, technical enquiry or information supplied by us
  • To notify you of our blogs, offers and services
  • To customise this Website according to your interests
  • To comply with our statutory and regulatory obligations
  • From time to time, we may also use your information to contact you for market research purposes.
    If you do not wish to receive additional information from us, you can let us know by checking the appropriate box

The type of information we will collect about you may include:

  • Your name
  • Your address
  • The address of the hospital, clinic or company where you are but only if appropriate
  • Your contact phone number and e-mail address;
  • Information required for us to process your order, customer enquiry or complaint.

How we handle your data: We will never collect sensitive information about you without your explicit consent. Any information that we collect about you is stored electronically on our database. It may be printed and stored in our filing system.

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law or to comply with an instruction of a regulatory body of competent jurisdiction (such as the UK Department of Health). From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our regulatory auditors and/or to comply with other statutory requirements.

If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, email us at Karen’s KITCHEN.

To comply with the General Data Protection Regulation (GDPR) (Regulation EU 2016/679) we adhere to strict security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access.

We reserve the right to appoint an Internet service provider to host our Website on our behalf which may be situated outside the European Economic Area. By agreeing to our terms and conditions of use for our Website, you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above. This policy complies with the requirements of the U.S. ‘Safe Harbor Principles’.

We may wish to contact you in the future for marketing purposes by post and e-mail but we need your consent to do this. If you would like us to contact you (including by e-mail or telephone) concerning our services and career opportunities that may be of interest to you then please check the appropriate box on the web form. You may refuse any marketing communication from us in the future at any time by emailing us.

Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

When visiting our Web pages, we would like to use tracking technologies which record information about you automatically. This can include using a “cookie” which would be stored on your browser. However, we will not do this unless you give to us your express permission. If we cannot use such technology it is possible that certain functionality of this site might be affected [and you might not be able to access certain Web pages. This information does not identify you personally.

We automatically collect and store only the following information about your visit:-

  • the internet domain and IP address from where you access our Website;
  • the type of browser software and operating system used to access our Website;
  • the date and time you access our Website;
  • the pages you enter, visit and exit our Website from; and
  • if you linked to our Website from another Website, the address of that Website.

We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our Web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Karen’s KITCHEN.

We will not sell, distribute or lease your personal information to third parties unless are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting but only if you tell us that you wish this to happen. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please email us at Karen’s KITCHEN. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

For the exhaustive list of cookies we collect see the List of Cookies we collect section.

If you have a complaint regarding any breach of this privacy notice, contact us at Karen’s KITCHEN. 

When we receive your complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws.
We will contact you within 30 days of receiving your complaint to inform you of the results of our review.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The table below lists the cookies we may collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.